Unlockt.me, LLC is the operator of www.unlockt.me and all affiliated websites (hereinafter “we”, “us”, “our”, etc.). We maintain operational policies prohibiting the disclosure of customer information without the customer’s express consent except as required to comply with a court order, search warrant, production order, summons, subpoena, or other valid legal process received by us.  If you require disclosure of information regarding a customer, or other data in our possession, you must transmit a proper request to our Legal Contact set forth in the “Instructions” below.

Law Enforcement Requests

We support law enforcement efforts to fulfill their duties and protect the public. Pursuant to a variety of privacy laws, we are generally prohibited from providing user data in the absence of formal legal process and cannot typically disclose the contents of emails or other electronic communications in the absence of a court order or search warrant. Please review applicable law before submitting requests for customer information.

We endeavor to respond within fifteen (15) business days to valid law enforcement inquiries. However, in some cases, additional time is required. If you are submitting an emergency request requiring immediate attention, please describe the nature of the emergency and how the requested information will assist in addressing the emergency circumstances.

We respond to requests by law enforcement officers to preserve user data pending receipt of legal process. When submitting a preservation request, please provide as many account identifiers as possible such as the username, email address, legal name, telephone number, and billing address. For investigations involving credit card fraud, please include first 6 and last 4 numbers of the card, the cardholder name, billing address, and dates/times/amounts of specific transactions.

Non-Law Enforcement Inquiries

We typically require a subpoena or court order before providing user information to private parties. We further reserve the right to request additional information from the requesting party, including without limitation, authenticated copies of court pleadings, in order to verify that the requested information is relevant to any civil or administrative matter. Some types of user data, such as stored messages, profile content, or data that may disclose the content viewed by, or content creators subscribed to by a user, will only be made available in response to a court order imposing the necessary safeguards against disclosure. If you wish to send us a subpoena for user information, please transmit the document to our Legal Contact set forth in the Instructions below.

Instructions

When seeking disclosure of user information from us, please include the name of the user(s) and a description of the events associated with the information in question, as well as all other pertinent information and legal documentation, and transmit your request via email to our Legal Contact at:

Lawrence G. Walters, Esq.

Walters Law Group

195 W. Pine Ave.

Longwood, FL 32750

Fax: 407.774.6151

Email: larry[at]firstamendment[dot]com

cc: paralegal[at]firstamendment[dot]com

Please do not send customer service requests, billing inquiries, or unrelated documents to our Legal Contact.

Nothing contained in this Policy shall constitute a waiver or acceptance of formal legal process or consent to jurisdiction of the courts and/or the legal system in any particular state, province, or country.

Retention of Customer Data

We do not guarantee the existence, accuracy, or regularity of our storage or backup services. Due to data storage capacity and security concerns, all content associated with our services and any archival copy of the same, are subject to deletion and destruction at any point. This material is permanently and irrevocably deleted, and such files can thereafter no longer be recovered under any circumstances. In the event of receipt of a legal preservation request from law enforcement, we will undertake our best efforts to preserve the data identified in such request, to the extent required by applicable law.